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Ground rules
A handful of rules hold everywhere on LCPP. When a screen seems to behave oddly, one of these is usually the reason.
1. The supplier is the seller
Every purchase order is between the buyer and one supplier. The supplier sets the price, invoices the buyer and is paid by the buyer directly. LCPP records what happened so both sides see the same thing.
2. Nothing changes silently
Once a purchase order is issued, no one can edit it alone. Quantity, price, substitutes, dates and refunds all go through a correction that the other side accepts. Every accepted change makes a new PO version, and the old one stays visible.
3. Both sides see the same status
There is one status per order, shown to the buyer and the supplier alike. When the supplier marks it dispatched, the buyer sees "Dispatched" at the same moment. Notifications and messages are attached to the order they are about.
4. Clocks keep the deal moving
Some steps have a deadline, so no order sits forgotten. The platform sets the exact times; these are the defaults.
| Step | Default | If it is missed |
|---|---|---|
| Supplier confirms a new PO | within 4 hours | The order is flagged as late and platform staff follow up |
| Buyer pays an order paid up front | within 3 days of confirmation | The buyer is reminded; the supplier does not start preparing |
| Supplier answers a correction or quote request | by the stated deadline | It is flagged, and the buyer can go elsewhere |
| Supplier pays a commission invoice | by its due date | Reminders, then listings can be paused |
5. Sign-off is the finish line
An order is done when the buyer signs the goods receipt on site, line by line. Commission is earned only on signed-off orders, so suppliers want sign-off as much as buyers do.
6. Status is never colour alone
Every status has a label and a colour family: grey for neutral, blue for in progress, amber for waiting on someone, green for done, red for a problem. The label always comes with the colour, so the meaning never depends on seeing it.
PO issuedAwaiting confirmationConfirmedSigned offDisputedClosed
7. Sensitive changes need two people
Money and platform-wide settings are never one person's decision. Commission runs, contract rates and platform settings need a second staff member to approve, and nobody can approve their own proposal. See trust and oversight.
8. Everything is on the record
Orders, corrections, approvals, staff actions and support access are all logged with who did what and when. When platform staff look at an account to help someone, it is read-only, tied to a support ticket, time-limited and recorded.