6 · Goods receipt and sign-off

Who acts: the buyer, or the person receiving on site. Starts with: goods delivered or picked up. Ends with: the receipt signed. Accepted lines are finished, and any problem lines are split out.

Sign-off is the finish line of every order. It is how the buyer says "this is what actually arrived", and it is what earns the supplier its sale.

Checking line by line

For each line the receiver records what arrived and its condition:

Condition	Meaning
OK	Arrived as ordered
Short	Fewer than ordered
Damaged	Arrived broken or unusable
Wrong item	Not what was ordered

Photos can be added. For each problem line the buyer says what they want instead: a replacement, a refund, or to keep it as is.

The receiver then signs, by drawing or typing their name, and confirms. On a phone with no signal, the sign-off is kept and sent as soon as the phone is back online.

What sign-off does

• Accepted lines are finished. The order is Signed off for them, and they count toward the supplier's commission.
• Problem lines become a correction sent to the supplier, who answers it.
• Damaged or wrong goods that the supplier agrees to take back become a return.

The supplier then issues its invoice and the order moves to Invoiced and Closed.

How it ends

Outcome	What happens next
Everything OK	Signed off; the order closes after invoicing
Some problems	Signed off for the good lines; a correction opens for the rest
Serious disagreement	The correction can be escalated to a dispute

Why suppliers want sign-off too

Commission is counted only on signed-off orders, and a quick, clean sign-off is the supplier's best record. Both sides want the receipt done properly.